Odoo Support, Maintenance & Training Packages

Always available when you need it most…

Achieving successful deployment of Odoo in your environment is a great feeling, but the cycle doesn’t end there. You need someone to continuously monitor that setup to make sure it’s always available for your organization or end users. Braincrew App packages ensure to provide complete end-to-end support, maintenance & training services for your Odoo environment and act immediately if any sudden hazy situation occurs.

Startup

15 hours
  • Dedicated Support Engineer
  • Response Time: 24 Hours
  • Max Tickets: 5
  • Email & Skype Chat Support
  • Resolution of bugs or errors in any community modules
  • Functional consultation & training
  • Community Apps migration & configuration
  • Database Backups (2 times)
  • Regular Status Report
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Pro

40 hours
  • Dedicated Support Engineer
  • Response Time: 24 Hours
  • Max Tickets: 20
  • Email & Skype Chat & Call Support
  • Resolution of bugs or errors in any community modules
  • Technical and Functional consultation & training
  • Community Apps migration & configuration
  • Database Backups (10 times)
  • Regular Status Report
  • Data Importation Assistance
  • Audit your setup to share new customization suggestions
  • Urgent team availability for critical situations
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Popular

Ultimate

80 hours
  • Dedicated Support Engineer
  • Response Time: 12 Hours
  • Unlimited Tickets
  • Email, Skype Chat & Call Support
  • Resolution of bugs or errors in any community modules
  • Onsite Support (Travel & Accommodation expenses are not included)
  • Technical and Functional consultation & training
  • Community Apps migration & configuration
  • Unlimited Database Backups
  • Regular Status Report
  • Data Importation Assistance
  • Audit your setup to share new customization suggestions
  • Urgent team availability for critical situations
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What will you get?

Experienced Support Team

During the execution of the project you will be assigned a dedicated experienced support engineer who will take care your request. All our engineers are between 3-8 years of experience in Odoo and knows every part of the system.

Ready for Hazy Situations

Our support team will be always up on our toes to immediately act in any critical situations. We are ready to stretch our day or available on weekends to quickly resolve such situations for you.

True Consultancy

Our goal is not just to maintain your setup but we always want to share new ideas and provide consultancy that can help to enhance the performance of the system and make your end user's life easy for better productivity.

FAQ

What will be your support team availability?

We are available 8 hours from Monday to Friday. Our timing is 10:00 AM to 7:00 PM IST.

You can pay for any of the above plans with your PayPal account or Stripe through your Visa, MasterCard, or American Express credit cards. Your information will be completely secured in the respective payment gateway terminal as we are not storing them in our database.

Upon subscription to our any of packages, you will get access to our portal system. You can track the work log & time spent by our consultant in the portal account anytime.

Sorry. All our packages come with a 100% upfront payment. We will create your account in our portal and put the project in production after confirmation of payment.

Apologies but refund is not possible on any of above mentioned packages.

You need to send details with a proper description of the problem via email. Our support team will analyze the problem and create a support ticket. Every support ticket will take at least 15 minutes for analysis. You can track the time spent on that support ticket from your portal account.

Yes we would love to work for a longer time with you. After completion of the first project, you can either choose the same package or another one based on your next customization requirements.

We will require your server details preferably root account or similar roles to apply necessary changes while working.

Want to know how we can help your business?

Got questions? Ideas? Leave your phone number & our specialist will contact you.

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