What will you get?
Experienced Support Team
During the execution of the project you will be assigned a dedicated experienced support engineer who will take care your request. All our engineers are between 3-8 years of experience in Odoo and knows every part of the system.
Ready for Hazy Situations
Our support team will be always up on our toes to immediately act in any critical situations. We are ready to stretch our day or available on weekends to quickly resolve such situations for you.
Our goal is not just to maintain your setup but we always want to share new ideas and provide consultancy that can help to enhance the performance of the system and make your end users life easy for better productivity.
We are available 8 hours from Monday to Friday. Our timing is 10:00 AM to 7:00 PM IST.
You need to send details with proper describing about the problem via email. Our support team will analyze the problem and create the support ticket. Every support ticket will take at least 15 minutes for analysis. You can track the time spent on that support ticket from your portal account.
Validities are mentioned above along with all the packages.
You can pay for any of the above plans with your PayPal account or inputting your Visa, MasterCard, or American Express credit card details directly inside the PayPal terminal if you do not have an account. Your information will be completely secured in the PayPal terminal as we are not storing them in our database.
Upon subscription of our any of packages, you will get access to our portal system. You can track the work log & time spent by our consultant into portal account anytime.
Sorry. All our packages come with 100% upfront payment. We will create your account in our portal and put the project in production after confirmation of payment.
No refund is not available if our team has invested more than 5 hours of work in the project. We are only offering 5 days money back guarantee for our Installation Services Packages. Although we try our best to sort out any of your concerns at our possible strength to avoid such situations.
We will requires your server details preferably root account or similar roles to apply necessary changes while working.
Yes we would love to work for a longer time with you. After completion of the first project, you can either choose the same package or another one based on your next customization requirements.
Each package includes designated free post-live maintenance support for your project. If you receive any bug or new change requests after completion of that time period than our team will be always there to work for those requirements in a form of the new project.