Odoo Support, Maintenance & Training Packages

Always available when you need it most…

Achieving successful deployment of Odoo in your environment is a great feeling, but the cycle doesn’t end there. You need someone to continuously monitor that setup to make sure it’s always available for your organization or end users. Braincrew App packages ensure to provide complete end-to-end support, maintenance & training services for your Odoo environment and act immediately if any sudden hazy situation occurs.

Dedicated Support Engineer

On every package

Mon to Fri, 10 AM to 7 PM IST

Support team hours

Response in 12 to 24 hours

Based on your package

Hours tracked in our portal

See the work log anytime

Startup

15 hours
$ 299
  • Dedicated Support Engineer
  • Response Time: 24 Hours
  • Max Tickets: 5
  • Email & Skype Chat Support
  • Resolution of bugs or errors in any community modules
  • Functional consultation & training
  • Community Apps migration & configuration
  • Database Backups (2 times)
  • Regular Status Report
Contact Us

Pro

40 hours
$ 599
  • Dedicated Support Engineer
  • Response Time: 24 Hours
  • Max Tickets: 20
  • Email & Skype Chat & Call Support
  • Resolution of bugs or errors in any community modules
  • Technical and Functional consultation & training
  • Community Apps migration & configuration
  • Database Backups (10 times)
  • Regular Status Report
  • Data Importation Assistance
  • Audit your setup to share new customization suggestions
  • Urgent team availability for critical situations
Contact Us
Popular

Ultimate

100 hours
$ 1299
  • Dedicated Support Engineer
  • Response Time: 12 Hours
  • Unlimited Tickets
  • Email, Skype Chat & Call Support
  • Resolution of bugs or errors in any community modules
  • Onsite Support (Travel & Accommodation expenses are not included)
  • Technical and Functional consultation & training
  • Community Apps migration & configuration
  • Unlimited Database Backups
  • Regular Status Report
  • Data Importation Assistance
  • Audit your setup to share new customization suggestions
  • Urgent team availability for critical situations
Contact Us

Why Our Support

What will you get?

Experienced Support Team

During the execution of the project you will be assigned a dedicated experienced support engineer who will take care your request. All our engineers are between 3-8 years of experience in Odoo and knows every part of the system.

Ready for Hazy Situations

Our support team will be always up on our toes to immediately act in any critical situations. We are ready to stretch our day or available on weekends to quickly resolve such situations for you.

True Consultancy

Our goal is not just to maintain your setup but we always want to share new ideas and provide consultancy that can help to enhance the performance of the system and make your end user’s life easy for better productivity.

How It Works

How Our Support Works

01

Choose a Package

Pick Startup, Pro or Ultimate based on the support hours your team needs.

02

Get Portal Access

After payment we create your portal account, where you can see the work log and hours spent.

03

Send Your Request

Email us a clear description of the problem. Our team analyses it and creates a support ticket.

04

Fix and Report

Your dedicated engineer resolves the ticket and keeps you updated with regular status reports.

Got Questions?

FAQ

Everything you need to know about our support, maintenance and training packages.

We are available 8 hours from Monday to Friday. Our timing is 10:00 AM to 7:00 PM IST.

You can pay for any of the above plans with your PayPal account or Stripe through your Visa, MasterCard, or American Express credit cards. Your information will be completely secured in the respective payment gateway terminal as we are not storing them in our database.

Upon subscription to our any of packages, you will get access to our portal system. You can track the work log & time spent by our consultant in the portal account anytime.

Sorry. All our packages come with a 100% upfront payment. We will create your account in our portal and put the project in production after confirmation of payment.

Apologies but refund is not possible on any of above mentioned packages.

You need to send details with a proper description of the problem via email. Our support team will analyze the problem and create a support ticket. Every support ticket will take at least 15 minutes for analysis. You can track the time spent on that support ticket from your portal account.

Yes we would love to work for a longer time with you. After completion of the first project, you can either choose the same package or another one based on your next customization requirements.

We will require your server details preferably root account or similar roles to apply necessary changes while working.

Book a call with our Odoo expertsFree 30 minute video call. Pick a time that suits you.
Loading available times

Schedule a Consultation

Want to know how we can help your business?

Book a free call with our Odoo experts. We will look at your setup and help you choose the right support package.

What we’ll cover in the call

Your current Odoo setup

Version, edition, hosting and the apps your team uses every day.

Support hours you need

How much help your team needs each month for fixes, changes and training.

Response time and coverage

How fast you need answers and which channels suit your team.

The right package

Which plan fits best, and how we will get started.

Prefer to talk directly?